Now that winter storm Nemo has arrived, cable providers in the Northeast are experiencing service interruption caused by commercial power outages. In addition, the storm has also caused some minor damage to network infrastructure and equipment, which has necessitated the deployment of emergency crews in certain areas for expedited repair services.
“We experienced minor plant and equipment damage, mostly a result of plows hitting pedestals. Since the town of Westport (Mass.) had the most impact from power-related outages, over 1,000 Charter customers will continue to experience an interruption of service until power is fully restored,” said Charter Communications spokesman John Miller.
Nemo has dropped more than 2 feet of snow in Boston and other regions in the New England area. More than 11,000 Charter subscribers endured a service outage during the peak of the snowstorm this past Friday and Saturday, though service was restored within 24 hours for 75% of the affected households.
According to Comcast spokeswoman Beth Bacha, the service outages that affected Comcast customers were related to commercial power outages. The cable MSO beefed up its emergency staff and authorized overtime so employees can work to restore and maintain service during the storm. In addition, the company had backup generators and supplies on hand, ready to be delivered to hard hit areas at a moment’s notice. So far, there are no official statements from Comcast regarding the number of affected subscribers in their service territories.
Time Warner Cable seems the least affected so far, with only less than 1% of its customers in the Northeast area reporting problems with their service. The service outages that did occur were caused by power outages.
Cablevision’s 60,000 WiFi hotspots remained active during the onslaught of Nemo, though there were some minor service interruptions in eastern Long Island. The cable MSO is working to restore service as soon as possible to their affected customers by sending crews to the affected areas.
So far, it seems that Nemo is not as severe as Hurricane Sandy. Still, it’s best to not underestimate Mother Nature. After all, it’s far easier to move on from being over-prepared than it is to recover from being under-prepared.