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    Cablevision, Verizon Sustains Network Outages Due To Hurricane Sandy

    hurricane sandy's impactCablevision and Verizon FiOS customers in New Jersey and Long Island are experiencing widespread service outages due to the onslaught of Hurricane Sandy. According to Cablevision, most of the service outage is due to power failure rather than any damage sustained by their networks: “Where conditions allow, Cablevision crews are in the field and are working around-the-clock to restore Optimum TV, phone and Internet service, in close coordination with local utilities.”

    Verizon has its hands full dealing with the outages suffered by their Verizon FiOS and their copper-based POTS (plain old telephone service) subscribers who live in the areas most affected by Hurricane Sandy. Because most POTS phone subscribers today rely on cordless handsets, a power outage effectively means that no calls can be made or received until the power is restored. “A tree falling on Verizon’s communications lines doesn’t discriminate between a fiber optic or copper line,” noted Verizon spokesman Harry Mitchell.

    Hurricane Sandy’s impact may also extend beyond the FiOS subscribers who live in the path of her fury. Because Verizon runs a sizeable portion of its FiOS operations in the NorthEast, “customers [who live in Verizon’s other service territories] may experience delays in the shipments of routers, set-top boxes and cabling due to flight cancellations and transportation disruptions on the East Coast associated with Hurricane Sandy.”

    According to Alex Dudley, Time Warner Cable’s (TWC) spokesman, the cable giant’s New York City and New Jersey subscribers haven’t suffered any significant outages due to the storm: “But that said, customers without power are also without cable. As power is restored we will work to identify customers who are offline and work as quickly as we can to restore service.”

    Because of Hurricane Sandy, TWC’s corporate headquarters in Manhattan was closed for the second day in row, though many employees continued to work from home. “We are anticipating business as usual at corporate headquarters tomorrow, though it will depend on many factors that are still in flux,” Dudley noted. Because the New York Metropolitan Transportation Authority has suspended subway, bus, and train service due to the weather, it will be difficult or impossible for many New Yorkers to commute to work.

    In all, it looks as if the major cable providers were prepared for the worst, as they are doing what they can to respond quickly to any service issues their customers are facing. Hopefully Hurricane Sandy will lose momentum soon and spare other surrounding regions. For more information on Hurricane Sandy, check out the Weather Channel for the latest.

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    • October 30th, 2012
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