This summer, Comcast will be opening a new call center in Susquehanna Township, PA, which should add 425 much needed jobs in the community.
“I’d like to thank Comcast for bringing 425 new jobs to Central Pennsylvania,” commented Pennsylvania Governer Tom Corbett. “By choosing to expand here in Dauphin County, Comcast is enhancing what is already a very significant contribution to Pennsylvania’s economy. Comcast is committed to Pennsylvania, and I look forward to continuing to work very closely with the company in the future.”
The cable giant, which also owns major broadcaster NBCUniversal, spent almost $1.4 billion on employee investment in 2011. This includes salaries, payroll taxes, various benefits like healthcare, personal and vacation days, training, and tuition reimbursement. In addition, the company is an active participant in the community, with donations to community and non-profit organizations totaling more than $58 million.
The brand new center will handle inbound calls from 8 million Comcast customers located in 14 states, all located in the Northeast region. The new center will join the 5 other call centers in Pennsylvania.
“This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us,” explained Paul D’Arcangelo, Senior VP of customer care for Comcast Northeast. “When our customers reach this center, they will be connected with agents who are best equipped to help with their specific needs.”
“We applaud Comcast for locating this facility in Susquehanna Township,” praised Jody Rebarchak, VP of Susquehanna township’s board of commissioners. “With easy access to vital highways and an outstanding workforce, this announcement reinforces what we’ve known all along — that Susquehanna Township is a great place to do business, and we’re pleased that Comcast’s presence here will help us underscore that message.”
Considering that the unemployment rate remains high throughout the nation, it’s good to know that there are still good corporate citizens that are looking to hire rather than outsource.