Time Warner Cable (TWC) has beefed up the calling features they offer by adding a “Voicemail to Text” feature to its digital home phone service. This lets digital voice subscribers read transcripts of their voicemail in emails or text messages on their mobile phones.
Subscribers can elect to have voicemail transcriptions sent to up to five email addresses or cell phone numbers if they wish. The voicemails can be transcribed in both English and Spanish, and are no additional charges to use this new feature.
Google was the first company to offer free voicemail transcriptions with its VOIP service, which was launched in 2009. So far, TWC is the only MSO that is offering free transcribed voicemail for your email or cell phone. Whether other MSOs will follow TWC’s lead remains to be seen.
While voicemail transcriptions are helpful, it doesn’t replace listening to the actual voice message, since the English language has many words that sound the same but mean something completely different. The technology for deciphering context is still in its infancy, so the transcription is liable to contain a lot of words that sound the same but don’t make sense. Still, this is a step in the right direction, since the transcription can be a valuable additional record for any important calls.