• Compare Cable TV Providers In Your Area

    Call To Compare

    24/7 Sales Support

  • Great, you've got a few options.
    Call now to talk with a Specialist
    Call 1-234-567-8910

    Did You Know There Is Only One Cable Provider In Your Area?

    Local governments license the ability to provide cable service in their areas; each region only allows one provider.

    By entering your zip code, we are able to pinpoint exactly who services your area. Once we have your information, we'll help you find your local cable provider and give you all the information you need to select the right package. Our availability map will help you quickly and easily find what cable companies are available in your area. It's a useful tool if you're moving and want to see if your current provider is available in your new location or just to see a visual representation of what cable television availability is like in your zip code.

    Time Warner Cable To Prioritize Customer Loyalty & Satisfaction

    good customer serviceTime Warner Cable is looking to reduce customer churn, after reporting a reduction of 119,000 pay TV customers. Though the nation’s 2nd largest cable MSO added 131,000 new Internet subscribers, the growth is slower than last year, which recorded 214,000 new Internet customers. Meanwhile, the company lost 35,000 VoIP subscribers during the latest reporting period—a far cry from the 112,000 new VoIP customers from last year.

    According to Time Warner Cable’s COO Rob Marcus, one of the main factors behind the reduction of pay TV subscribers was the overemphasis on triple play packages. By his account, the triple play deals attracted “discount seekers” rather than loyal customers.

    Instead of participating in a race to the bottom, Time Warner Cable is hoping that a renewed focus on quality and customer service will attract and retain new customers for the long haul. With four “retention” centers dedicated to fielding customer calls for cord-cutting, the company hopes to better understand the reasons behind the disconnection so it can enact strategies that minimize customer churn. In addition, talking it out can help customers see the value of their subscription—which could enhance loyalty and prevent the cord-cutting in the first place.

    The company has also been experimenting with fast cable installation service, which has long been a gripe by pay TV customers across the nation. Though there has been no announcement regarding a nationwide rollout, the test markets for the 2 hour time window has responded well to the initiative.

    Marcus points out that the cable giant is releasing new products, which should attract pay TV viewers who want a reliable, high quality, and versatile video service for the home and for mobile devices. The company is now offering TV Everywhere service that subscribers can use even outside their service area—a first in the industry. Though the initial channel offerings for the mobile streaming service are limited, Time Warner Cable will be looking to secure more content agreements which should expand the available channels in the near future.   

    The competition for customers in the pay TV industry is fierce, with rival providers offering various signup discounts and freebies for switching customers. With Time Warner Cable’s renewed focus on customer service and satisfaction, it won’t be long before the company will be reporting gains in new customers.  

    • User Rating:
    • 1 Star2 Stars3 Stars4 Stars5 Stars
    • April 25th, 2013
    • 0Comment
    Join The Discussion 0 Comments

    Comments are closed.

  • Check local availability
    I'd like to receive special deals by email.

    * required fields

    1-234-567-8910

    Live operators 24/7