According to the Consumer Reports National Research Center, triple or quadruple play packages (subscription deals that include internet service, TV, phone, and mobile phone) increased customer satisfaction and loyalty because of popular introductory discounts.
The latest report is based on the feedback and poll results of 84,000 Consumer Reports readers, which can be also found online at ConsumerReports.org.
“Our report revealed that although rates for telecom services have been trending upward, there are proven ways to save for consumers who act boldly and tackle these costs head-on,” revealed Consumer Reports Electronics Editor Paul Reynolds. “Also, our Ratings – of bundles from 14 companies, along with individual phone, TV, and Internet services from many more – show that most people have at least one decent choice in telecom.”
Of all the major triple play providers, Verizon FiOS scored the highest in customer satisfaction and service quality. Many survey respondents indicate that they would re-subscribe to the carrier’s Triple Play service, citing superior picture quality, high broadband internet speeds, and clear phone call clarity.
Most other providers did not score so well, but the problem lies with the fact that not every city or town gets to have a choice between 2 providers or more. Customers can haggle for a better deal over the phone, but only if there is a competing carrier in the same area. For some rural communities and small towns, customers will have to make do with what’s on offer no matter how inferior the service.
Fortunately, Verizon FiOS is looking to expand their networks. In addition, other major carriers like Time Warner Cable, Comcast, AT&T U-Verse, and even Google Fiber may be looking to expand their service territories. It’s also up to the local municipalities to pursue as many franchise agreements with as many different carriers as they can.
For now, Verizon FiOS is only available in major metropolitan areas in the East and West Coast. But as long as a city has at least 2 carriers serving the territory, customers can continue to angle for the best deals.